外来診療における患者満足に関する先行研究レビュー

公開日:2018.03.15

発行日
2018年03月24日
概要
 Patient satisfaction is a part of the quality of health care. Improvement of the patient satisfaction is important for health care organizations to perform a medical marketing effectively. The purpose of this paper is to review the research of the patient satisfaction on outpatient clinical care and discuss the future researches.
 This review focused on mainly the literatures of the patients’ satisfaction in UK, USA and Japan so that we could understand the current global patient satisfaction and discuss the future research.
 The features of this paper is to explore the relationship between an expectation concept and the patient satisfaction. First of all, we discussed the classification of expectation and the expectation disconfirmation theory. Then, this paper reviewed the factors, such as the technics of medical doctors, nurses, facilities and etc., which are affecting the patient satisfaction. Finally, this paper examined the future studies of research of patient satisfaction.
キーワード

Patient Satisfaction

Outpatient Clinical Care

Medical Marketing

Quality in Healthcare

Expectation disconfirmation Theory

文献等

掲載誌名・書名:

戦略経営研究科 研究年報, 第5号, pp.91-111

公開者・出版社:

戦略経営研究科

種類
紀要
言語
日本語
権利情報
この資料の著作権は、資料の著作者または学校法人中央大学に帰属します。著作権法が定める私的利用・引用を超える使用を希望される場合には、掲載誌発行部局へお問い合わせください。

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